Contact Us
If you have any personal finance questions, don’t hesitate to ask. We’re here to help.
  1. Contact

How to Reach Us

We’re just a click, call, or chat away. We’re happy to help answer any questions you may have or set you up with a FREE, confidential, non-judgemental credit counselling appointment with one of our certified credit counsellors.

If you are stressed about your debts or have money problems, we are available to help! Contact us if you would like to ask us some questions or to make a free, confidential appointment with one of our Counsellors.

Calling us means that you get to speak with someone right away. We don’t have a call centre taking your calls; just real people who care about helping you with your debts.

If you’re curious about what happens when you contact us for help, have a look at this simple overview.

If you’re nervous about calling us and talking about your situation, watch this short video.

Many Ways to Contact Us

Most people call us toll free at 1-888-527-8999, but you can also call one of our local numbers or even email us if that’s more comfortable for you. You can email us at We respond to all email inquiries within 24 business hours. Toll-Free Fax: 1-888-520-8008

Phone call icon


Call us toll free at 1-888-527-8999
email icon


Email us your question if you like
chat icon

Online Chat

Feel free to chat with us online


We are available 6 days a week with extended hours to serve you
(be sure to call us before visiting an individual office as the hours of individual offices may vary):

  Monday 5:30 am  –  8:00 pm
  Tuesday 5:30 am  –  8:00 pm
  Wednesday 5:30 am  –  8:00 pm
  Thursday 5:30 am  –  8:00 pm
  Friday 5:30 am  –  4:30 pm
  Saturday 7:30 am  –  3:00 pm
Monday 6:30 am – 9:00 pm
Tuesday 6:30 am – 9:00 pm
Wednesday 6:30 am – 9:00 pm
Thursday 6:30 am – 9:00 pm
Friday 6:30 am – 5:30 pm
Saturday 8:30 am – 4:00 pm
Monday 7:30 am – 10:00 pm
Tuesday 7:30 am – 10:00 pm
Wednesday 7:30 am – 10:00 pm
Thursday 7:30 am – 10:00 pm
Friday 7:30 am – 6:30 pm
Saturday 9:30 am – 5:00 pm
Monday 8:30 am – 11:00 pm
Tuesday 8:30 am – 11:00 pm
Wednesday 8:30 am – 11:00 pm
Thursday 8:30 am – 11:00 pm
Friday 8:30 am – 7:30 pm
Saturday 10:30 am – 6:00 pm


Our credit counsellors are available to meet with you at any of our offices across Canada. Click on your province to see our office near you.

Map of British Columbia

British Columbia

alberta green outline


saskatchewan green outline


manitoba green outline


ontario green outline


bc green outline

British Columbia

Suite 201 - 15399 102A Avenue
Surrey, BC V3R 7K1 view map

604-527-8999 or 1-888-527-8999


New Westminster - Head Office
Suite 225 - 625 Agnes Street
New Westminster, BC V3M 5Y4 view map

604-527-8999 or 1-888-527-8999

Justice Access Centre (VJAC)
Suite 290 - 800 Hornby Street
Vancouver, BC V6Z 2C5 view map
Currently providing telephone appointments only

604-527-8999 or 1-888-527-8999

Stewart Centre Building
Suite 375 - 1855 Kirschner Road
Kelowna, BC V1Y 4N7 view map
Currently providing telephone appointments only

250-860-3000 or 1-888-527-8999

Oceanview Executive Centre
Suite 203 - 335 Wesley Street
Nanaimo, BC V9R 2T5 view map
Currently providing telephone appointments only

250-741-8558 or 1-888-527-8999

Central Park Business Centre
Suite 300 - 3665 Kingsway
Vancouver, BC V5R 5W2 view map
Currently providing telephone appointments only

604-527-8999 or 1-888-527-8999

Cook Medical Building
Suite 214 - 1175 Cook Street
Victoria, BC V8V 4A1 view map

250-382-9559 or 1-888-527-8999

Alberta Province Outline


Suite 200 – 6005 Gateway Boulevard
Edmonton, AB T6H 2H3

780-701-0083 or 1-888-527-8999

Suite 115 – 1925 18 Avenue NE
Calgary, AB T2E 7T8 view map

403-263-9905 or 1-888-527-8999

Saskatchewan Province Outline


2010 11th Avenue, 7th Floor
Regina, SK S4P 0J3 view map
Currently providing telephone appointments only

306-525-6999 or 1-888-527-8999

Suite 105 – 220 20th Street West
Saskatoon, SK S7M 0W9 view map
Currently providing telephone appointments only

306-500-8104 or 1-888-527-8999

manitoba green outline


201 Portage Avenue, 18th floor
Winnipeg, MB R3B 3K6 view map

204-942-8789 or 1-888-527-8999

ontario green outline


331 – 116 Albert Street
Ottawa, ON, K1P 5G4 view map

613-234-0505 or 1-888-527-8999


Suite 300 – 22 King Street South
Waterloo, ON N2J 1N8 view map
Currently providing telephone appointments only

519-340-1013 or 1-888-527-8999

Suite 520 – 425 Bloor Street East
Toronto, ON, M4W 3R4 view map

647-776-0485 or 1-888-527-8999


Suite 906 – 20 Hughson Street S
Hamilton, ON L8N 2A1 view map
Currently providing telephone appointments only

905-538-5035 or 1-888-527-8999

Suite 501 – 77 City Centre Drive (East Tower)
Mississauga, ON L5B 1M5 view map
Currently providing telephone appointments only

647-776-0485 or 1-888-527-8999

341 Talbot Street
London, ON N6A 2R5 view map
Currently providing telephone appointments only

519-286-0801 or 1-888-527-8999

We also serve the Yukon, Northwest Territories, and Nunavut by telephone.

Ensuring You Receive Excellent Help

The Credit Counselling Society values the relationship we develop with each of our clients and with those who contact us to inquire about the services we provide. Our aim is to provide a professional, efficient, helpful, and friendly service. If we have not met or exceeded your expectations please contact our Vice President of Programs & Services who will ensure that action is taken and that you receive a timely response.

Putting Your Interests First

Our goal is to always put consumers first and look out for their best interests in everything we do. One way we do this is through transparency and accountability. We are held accountable to the most rigorous standards in our industry.

Certified by Great Places to Work Canada
Accredited by Canada’s national association of non-profit credit counselling organizations.
North America’s largest association of non-profit credit counselling organizations.
Accredited by the Better Business Bureau.
head office icon

Head Office

We have offices located across Canada.
Our head office is located in New Westminster, BC at

Suite 225 – 625 Agnes Street
New Westminster, BC V3M 5Y4

phone call icon

Media Contact

For media inquiries, please call

1-888-527-8999 ext. 1277
or email us

We’d be happy to help you.

Was this page helpful?

Helpfulness of page - face 1
Helpfulness of page - face 2
Helpfulness of page - face 3
Helpfulness of page - face 4
Helpfulness of page - face 5