Working at the Credit Counselling Society

Our great culture is made possible by our talented team and supportive leadership.

People & Culture at CCS

At the Credit Counselling Society (CCS), our goal is to help people, and that starts with creating a caring and respectful culture for our team. We take our responsibilities very seriously, but not ourselves. As an accredited non-profit organization and multi-award winner of Great Places to Work in Canada, we know just how important it is to value not only what we do, but how we do it. If you’re looking to make a real difference in people’s lives, then CCS may be the right place for you.

Our Culture

When we say that we take our responsibilities seriously but not ourselves, we mean that we don’t let egos or biases affect our choices and behaviour towards each other. All employees have a part in making our culture caring, respectful, honest, and non-judgemental. The integrity of our work in helping tens of thousands of Canadians each year drives our focus on cooperation and supporting each other. 


Credit Counselling Couple
Best place to work employer that is certified by Great Place to Work.

Certified Great Place to Work

This year is our sixth of being recognized as one of Canada’s best workplaces. The Great Place to Work program uses detailed employee surveys to assess the culture of an organization, and places a premium on those organizations that emphasize a healthy internal culture which supports employee engagement, quality of work life and high-performance results.

We’ve also been recognized as a Best Workplace for Women, a Best Workplace for Giving Back, a Best Workplace for Millennials, and a Best Workplace for Fairness.


We employ Client Care and Support staff as well as Client Services Representatives at our head office in New Westminster, BC. We employ Credit Counsellors at each of our satellite offices located from BC to Ontario in Victoria, Vancouver, New Westminster, Surrey, Edmonton, Calgary, Regina, Winnipeg, Ottawa, and Toronto.

Credit Counselling Couple
Credit Counselling Couple

The Team

The team at CCS is made up of highly qualified professionals with diverse skill sets and a shared vision of helping Canadians with their personal finances. We’re always looking for people with a positive can-do attitude who want to make a difference in people’s lives.

President & CEO
Peta Wales

Peta joined the Credit Counselling Society in February 2023 with over 20 years of experience serving clients in the personal financial services space. Drawing on her background leading diverse mandates across many sectors of the industry, she now leads the Credit Counselling Society as it works to expand its reach assisting more Canadians through education, counselling, and debt repayment solutions.

Peta Wales
Credit Counselling Couple

Board of Directors

Credit Counselling Society is a registered, non-profit service that is governed by a volunteer Board of Directors. Our directors help guide our organization to achieve our mission based on their diverse expertise and perspectives. All of our board members reside in communities across Canada.

Accreditations & Awards

We’re internationally recognized for the great work we do. We’re BBB Accredited, a member of Credit Counselling Canada, and an international affiliate of the National Foundation for Credit Counselling. We’ve received Consumer Choice Awards in 7 regions and 2 Excellence in Financial Literacy Education awards.


Certified by Great Places to Work Canada
Accredited by Canada’s national association of non-profit credit counselling organizations.
North America’s largest association of non-profit credit counselling organizations.
Accredited by the Better Business Bureau.

Related Topics

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Credit Counselling

Are you curious about what credit counselling is or how it works? Here’s what you need to know.

How We Help

How We Help

Step by step, this is what happens when you contact us for help with your debts.

client reviews

Client Reviews

Directly from our clients, read and hear about their experiences with CCS.

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