When Creditors Contact You
Getting letters or calls about your unpaid debt is a stressful experience. Creditors do have the right to ask for payment and they can pursue all legal options to recover the money you borrowed. However, you have your own rights and responsibilities as well, and each province has its own rules about what collectors can and can’t do. These rules protect you from harassment so long as you hold up your end too.
If you’re receiving collection phone calls, check with your province’s consumer protection office for the rules around debt collection as they vary across Canada. Generally speaking, collectors can only call between specific hours, and they can’t keep calling your workplace to check your employment status. In some provinces, you can also ask them in writing to only contact you by writing, and they’ll legally have to stop calling so long as you respond to their letters.
Whether you’re contacting creditors or being contacted by them, make sure to keep good notes about your calls. This will help you remember what was said, what you agreed to, and what the next steps are. Your goal is let them know what you’re going through and what you can and can’t do right now about your debts. When you take this approach, they know what to expect and can work with you.
Sample Letters to Creditors
Below are sample letters that can be used in common situations to communicate with a creditor. However, before writing your creditor a letter, make sure to read through the warning messages. Always be honest, but also be aware of what could make your situation worse. There are some things that, if mentioned in writing, can trigger acceptance of the debt or extend the time period the creditor can legally pursue you for debt payment.
Can’t Make Payments
Forgiveness of Debt
Thank you very much for all your help
We would like to thank you very much for all your help. We were having such a dreadful time trying to keep all our bills on track. There was one crisis after another. Now we know with all the help and support from you, we will be able to get our financial situation under control.
How to Talk to Creditors
When you’re not able to make your payments, communicate effectively with creditors to get help.
Stressful Calls / Letters
Here are 4 DIY steps to take now when you need to put an end to stressful collection calls / letters.
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