Our client care team answers the telephone on average within three seconds because they know how hard it is to pick up the phone and call us. Our team will answer your questions and either transfer you to a credit counsellor or, if you prefer, schedule an appointment for you with a credit counsellor at a location, time, and method (in-person or by telephone) that serves you best.
Our credit counselling team will meet with you by telephone or in-person to discuss your specific situation and give you information, unbiased advice, and resources to help you with your financial challenge. Our credit counsellors are Accredited Financial Counsellors (or on their way towards this certification).
Our client services team works with clients who establish a debt management program. They liaise with creditors to ensure the program is set up accurately and payments are disbursed according to the program. They are here to help our clients stay on track with the debt management program, ensuring freedom from debt within 5 years.
Our education team provides financial education in the community through in-person workshops at local libraries, employers, community organizations, post-secondary institutions, and other organizations. They also provide live webinars for consumers across the country. Our financial educators are Certified Educators in Personal Finance or on their way to becoming certified.
There’s a way out of debt with help
I had just come to the point where I had given up hope, that there’s no way I could ever repay my debt. A friend of mine suggested I reach out, and I thought I’d get some condescending person on the phone lecture me about money, but my counsellor was the most compassionate caring person who became sort of my own personal cheerleader.
Debt Management Program
You’re not alone if you’re wondering if a DMP is right for you. Here’s what it is and how it works.
Our counsellors are friendly, professional, and among the highest qualified in our industry.
Directly from our clients, read and hear about their experiences with CCS.