Working at the Credit Counselling Society

It’s more than just a Great Place to Work. We make a huge difference in people’s lives every day.

Why Choose a Career at the Credit Counselling Society
One of the Best Workplaces & Employers in Canada

Here at the Credit Counselling Society, it is more than just a job. We value the ability to help people and make a real difference in people’s lives by providing them the help they need to get back on track financially. We offer a welcoming, respectful and caring culture for each and every team member as we work towards our collective vision of inspiring people to build a better future by guiding them through life’s financial challenges.

Here are some reasons why you might want to join us!

You love helping people and want to make a difference in people’s lives.
You want to be a part of a team that values the unique skills and experiences of each of its members.
You’re looking for a workplace culture that embodies camaraderie, friendship and teamwork, and an environment that fosters collaboration and connection.
You have a hunger for continuous personal and professional growth and a thirst for knowledge.
You value integrity, compassion and respect in everything you do!

Do any of these reasons resonate with you? If so, we would love to hear from you.

The Credit Counselling Society is a non-profit service and leader in the credit counselling industry in Canada. Each year we help thousands of individuals and families find solutions to their financial difficulties through personal money management education, unbiased counselling, and debt repayment alternatives.

Canada’s Top Workplaces

The Credit Counselling Society has been named one of Canada’s Top Workplaces by the Great Places to Work Institute on five seperate occasions. We’ve also been recognized as a Best Workplace for Women, a Best Workplace for Giving Back, a Best Workplace for Inclusion, a Best Workplace for Millennials, and Best Workplace for Fairness.

Best place to work employer that is certified by Great Place to Work.

What We Have to Offer

Health Spending Account

Everyone’s needs are different. We offer a generous HSA to offer you the choice to decide the types of health-related expenses that are most relevant to you and/or your family!

Regular Annual Salary Reviews

All employees at CCS are eligible for an annual review of their salary to reflect their performance over the past year.

Work Life Balance

We understand the importance of work-life balance and to support that CCS offers a 35-hour work week, 3 weeks vacation to start, CCS Days and Half-Day Fridays before long weekends.

Learning & Development

We strongly support ongoing learning and development and offer a generous educational reimbursement budget, internal workshops, and an Employee Development Program.

Career Growth

We offer opportunities to participate in special work-related projects, committees, and mentorship programs for those who are interested in taking their careers to the next level.

RRSP Matching

CCS is committed to financial well-being. To support our team in achieving this goal, we offer an RRSP matching program, an annual bonus (contingent on client satisfaction), and a monetary gift each year on CCS’ birthday!

Culture of Collaboration

We value what our team members have to say and offer opportunities for continuous feedback through surveys and solutions groups to gather ideas and suggestions for how we can improve as a team.

CCS Community

Is there something that you’re passionate about outside of work? We encourage employee-led initiatives/events and offer virtual social groups for people who have similar interests and hobbies!

Positions Available

Interested qualified candidates should apply for a position posted above by clicking on it and then clicking on the “Apply for this job” button beside or below the job description. Please note: only those shortlisted for an interview will be contacted.

We are an equal opportunity employer and encourage applications from members of groups that have been marginalized on the grounds included in the Human Rights Codes of Canada and the provinces we serve, including: status as a First Nation, Métis, Inuit, or Indigenous person, race, country of origin, disability, sex, sexual orientation, gender identity or expression, political belief, religion, marital or family status, age, and/or social standing. Applications from all qualified individuals are welcome, and successful candidates must be eligible to work in Canada.

Please click here to view our Commitment to Equity, Diversity and Inclusion.

What Working at the Credit Counselling Society is Like

If you’d like some insight into what it’s like working at the Credit Counselling Society (CCS), here’s what some of our team members from various departments have shared.

It is intensely rewarding

What I love most about my job, other than the work life balance, is that we get to truly help clients in meeting their financial needs. We give genuine solutions and information that can change their lives, and it is intensely rewarding when you see somebody that is in a vulnerable position get that strength and that encouragement and a solid plan to meet their goals.

– Mary C., Credit Counsellor

What I like about CCS:

Care about their employees and clients
Focus on doing the right thing
Allow the team to grow professionally and promote within
Fair compensation
Great managers and senior leadership

Having come from a diverse work background from both the financial and social services sectors, I was used to a workplace that had an intense amount of pressure for results, with little support, acknowledgement or concern for me as a person. Coming from that type of environment to CCS was a bit of culture shock – but in a good way! While CCS is still passionate and focused on their goals and mission, as an organization, they do it in a way that helps and promotes the wellbeing of their clients while also respecting and nurturing the talent of their team, both as professionals as well as individuals.

I love what I do every day and on top of that I have the added benefit of helping people! Being able to answer people’s questions, teach them about their finances and help them with their concerns makes me feel that what I do has value and is important and makes a difference.

I am grateful to be a part of the CCS team!

– Amanda M., Financial Educator

Sometimes people ask me whether it is hard to spend your day talking with clients who are experiencing difficult times. I often respond that it really is the opposite – it is amazingly uplifting when you realize how appreciative most clients are to any assistance you can provide – whether that is a long-term solution, a short-term solution, a piece of advice or just lending an ear. We Help. We Educate. We Give Hope. It really is a true statement, and it’s very rewarding to be a part of it.

– Pauline R., Credit Counsellor

I was first drawn to CCS by the impactful work that they were doing, and by the empowering and non-judgmental way in which the organization offered support to members of our community. Since becoming a part of the team (six years ago now!), I’ve been continually impressed by the caring and collaborative way in which our team works together and celebrates each other, as well as by the overall commitment to ongoing learning, which helps us to be our best and to continue enhancing the support offered to our clients.

While I recognize that I might be subject to some degree of bias on this topic by virtue of my role 😊, I’m always happy to shout out how much we care about, and put intentional efforts towards, keeping CCS a great place to be – both for our team members and our clients. Regardless of which department a person is in, the work we do is meaningful and rewarding, and the people we work with are extraordinary. We’re always glad to welcome new folks who are similarly motivated to making a difference and supporting clients (or fellow team members) in achieving their goals!

– Stephanie, People & Culture

I like working at CCS because I feel very well respected and supported in every aspect of my job. I have been in other industries prior to working here, and it’s like night and day. They really care about work/life balance here, and it shows in our schedules and benefits. I enjoy working with my peers while doing something meaningful in return. I love being able to help others relieve some stress and worries with their debts.

– Ana A., Client Care

Partnering with the Canadian Centre for Diversity and Inclusion (CCDI)

Credit Counselling Society is committed to offering a safe, respectful, and equitable environment for all of our team members, clients, and other members of our communities. With this in mind, we have become an Employer Partner with the Canadian Centre for Diversity and Inclusion (CCDI). This organization is focused on enhancing equity, diversity, and inclusion in Canadian workplaces, offering webinars, research, and resources to support employers and employees in creating teams that are supportive and welcoming for all. To learn more, please visit ccdi.ca.

We Always Put the Interests of the People We Help First

Our goal is to always put consumers first and look out for their best interests in everything we do. To ensure we’re following best practices and are accountable to the highest standards, we have pursued and obtained accreditation from the leading accreditation bodies in our industry and the non-profit sector in North America.