Counsellor Qualifications

You can rest assured that you’re dealing with a knowledgeable credit counsellor.

Credit Counsellor & Debt Adviser Qualifications

All of our credit counsellors are professionally trained. They are also required to become certified through the Accredited Financial Counsellor Canada Program which is administered by the Association for Financial Counselling and Planning Education.

To receive their counselling certification, a counsellor must complete the AFC course, pass two exams, and complete 1,000 hours of financial counselling. To ensure that our counsellors are among the highest qualified in our industry, we also actively support their ongoing skills development and education.

Signing Agreement With Advisor

Professional Credit Counselling 
Canadian Credit Industry

Our credit counsellors counsel an average of over 20,000 people across Canada every year.

Before joining us, a lot of our credit counsellors gained their knowledge and money management skills in the financial industry. Many of counsellors were once bankers, financial planners, or professionals in the credit industry.

They know the ins and outs of the credit industry and are able to objectively provide people with options to help them deal with their debts and achieve their financial goals.

Caring Counsellors
Confidential Credit Counselling Services

We also ensure that our counselling team possesses the right qualities that will make them good counsellors.

We look for counsellors who are empathetic and caring individuals who are solution-focused and know how to find real solutions to people’s financial difficulties.

Our credit counsellors truly believe in what they do, care about the people they help, and are dedicated to making a difference in the lives of the people that they serve.

Confidential Credit Counselling Service

Truly Making a Difference in People’s Lives

As part of our ongoing effort to constantly improve our service and be as helpful as possible, we survey the people we help to find out how we are doing and how we can do better. When asked about their experience with our credit counsellors, 98% say they would refer us to family and friends. Those that chose to repay their debts with our debt management program are not only getting out of debt, but over 98% say our team has helped them improve their money management skills and over 80% say they’re now actually saving towards their goals. We’re thrilled that our credit counsellors are able to use their skills and training to help so many people find ways to get back on track and move forward with their finances in ways that many would have thought to be impossible just a short time ago.

Having trouble with your debts?

We can help. Give us a call at 1-888-527-8999 or send us a quick note to call you back and we’ll be in touch to answer any questions you may have about debt. We’ll help you find a solution that works best for you.


Certified by Great Places to Work Canada
Accredited by Canada’s national association of non-profit credit counselling organizations.
North America’s largest association of non-profit credit counselling organizations.
Accredited by the Better Business Bureau.

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