Mission & Vision

We Help. We Educate. We Give Hope.

What CCS Stands For 

At the Credit Counselling Society, we believe that all Canadians can achieve financial well-being. We’ve supported this vision for over 20 years by providing free credit counselling, low cost debt management solutions, and financial education. To date, our clients have repaid over $300 million in debt. They’ve saved thousands of dollars in interest and rebuilt their credit ratings sooner than if they’d tried to repay their debts on their own. We continually work hard to earn the trust of our clients and to be the best Canadian credit and debt counselling service.

Vision

Financial well-being for all Canadians.

Mission

We Help. We Educate. We Give Hope. CCS helps individuals and families achieve financial well-being through objective counselling, debt repayment alternatives, and education related to personal money management and the wise use of credit.

Credit Counselling Couple

Our Values

We’re committed to quality and excellence in everything we do. We act with honesty, integrity, and ethics. We treat people with kindness, dignity, fairness, and respect. 

CCS values the relationship we develop with each of our clients. We will assist people from all walks of life and provide quality professional, efficient, helpful, and friendly service without discrimination.

 

Our Progress

In 2019, we helped a record number of Canadians, assisting close to 27,000 clients through one-on-one counselling and hosting almost 1,100 community workshops and webinars across Western Canada and Ontario.

We also got a new look and website to help Canadians understand the support we provide and be better able to navigate our vast library of personal finance resources. 

98% of clients surveyed report that they would recommend our services to others!

Credit Counselling Couple
Credit Counselling Couple

Our History

Since opening our doors in 1996, we’ve helped over 800,000 Canadians with their personal finances through credit counselling and education. Our first office was in New Westminster, BC, and we now serve Canadians in 5 provinces.

Credit Counselling Society 2019 annual report.

Annual Report

We’re proud of our accomplishments and update Canadians on how we’re doing every year. Each annual report includes a letter from our president, data on our activities and results, and testimonials from those we’ve helped. Click below to see where we are and what our vision for the future looks like.

Accreditations & Awards

We’re internationally recognized for the great work we do. We’re a BBB Accredited Charity and a member of Credit Counselling Canada, the National Foundation for Credit Counselling, and the Council of Accreditation. We’ve received Consumer Choice Awards in 7 regions and 2 Excellence in Financial Literacy Education awards.

These recognitions reflect our dedication to excellence in providing you with the best personal financial support possible. Our work is often featured by Canada’s top media outlets as they seek our insights and tips to help consumers.

Related Articles

Credit Counselling

Are you curious about what credit counselling is or how it works? Here’s what you need to know.

How We Help

Step by step, this is what happens when you contact us for help with your debts.

Client Reviews

Directly from our clients, read and hear about their experiences with CCS.